Presidents, chancellors and other top leaders of higher education institutions have an important role to play in providing normative leadership to guide their institutions through — and back from — a period of crisis. Crisis leadership is an important function, one that is distinct from crisis operational management, and one that deserves greater attention. Crisis leadership comprises six distinct but related tasks: preparing, sense-making, decision-making, meaning-making, terminating and learning. This paper illustrates each of these six tasks with examples from well-known university crises.
Published in the Journal of Education Advancement and Marketing (Autumn/Fall 2017).
Co-author: Eric. K Stern, University at Albany - SUNY
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